FAQs

What is Guardian Destinations?

Guardian Destinations is a selective hotel booking service. All hotels featured on the site has been handpicked and recommended by us.

Why book with Guardian Destinations?

Guardian Destinations is a selection of handpicked hotels by us. Search for hundreds of accommodation options in worldwide locations. We only work with trusted travel partners endorsed by our editorial team. Look out for our exclusive hotel deals and new hotels added to the portfolio on a weekly basis.

Is Guardian Destinations handling my booking directly?
Room definitions: what do “ensuite”/”standard”/”twin” mean?

“Single” means a single bed in a room for not more than one person. “Twin” means two single beds in a room. Not more than two people per room. A “standard” room typically has a shared bathroom. An indication of the number of rooms per bathroom should be explained in the room description. “Ensuite” means that this room has its own private WC facilities including a toilet and shower/bath. “B&B” means “bed and breakfast” – i.e. that breakfast is provided with this room type. “Room only” means that no breakfast is available for this room type, and that kitchen facilities may be limited. “Self-catering”, means that no breakfast is available for this room type, and that kitchen facilities are provided for you to prepare your own meals.

Are you having difficulties making a payment?
Are you having difficulties making a cancellation / amendment?

All cancellations and amendments have to be made through the my booking section of the website. Cancellations and amendments must be made in advance of the arrival date (beyond that date, no refund will be payable). See Section 3 of the Terms and Conditions for more details. Back to top

Large group (e.g. of more than 20 people)?
Do you require a receipt?

The booking confirmation email that you should have received having finalised your booking qualifies as a receipt. We are unable to issue any other forms of receipts or invoices.

I can’t find any availability for rooms in university residencies.

Please note that rooms are only available to rent outside of school terms. UK Availability is mainly in the summer holiday period (June, July, August, September), when students clear their rooms. Rooms typically become available two to three months in advance, so please revisit the website within that period if nothing is available now

I can’t find any availability for rooms in university residencies.

Please note that rooms are only available to rent outside of school terms. Europe/North America: Availability is mainly in the summer holiday period (June, July, August, September) and during christmas and easter, when students clear their rooms. Rooms typically become available two to three months in advance, so please revisit the website within that period if nothing is available now. Australia/New Zeeland: Availability is mainly in the holiday periods (December-February and June-July), when students clear their rooms. Rooms typically become available two to three months in advance, so please revisit the website within that period if nothing is available now.